Introduction
Thank you for shopping at storrehunk.com! This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website. By placing an order, you agree to the terms specified below.
1. Shipping Destinations
- We currently ship to addresses within the United Kingdom and Italy.
2. Processing Time
- Orders are processed within 1-2 business days (Monday – Friday, excluding holidays). You will receive a confirmation email once your order has been dispatched.
- During peak periods (e.g., holidays, sales events), processing times may be longer. We appreciate your patience during these times.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Free delivery within 3-5 business days.
Delivery times are estimates and start from the date of dispatch. Please note that delays may occur due to external factors such as weather conditions or courier service delays, which are beyond our control.
4. Shipping Costs
- Standard Shipping: Free (Delivery within 3-5 business days)
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment on our courier partner’s website. If you do not receive a tracking number, please contact our customer support team at support@storehunk.com.
6. Address Information
- Please ensure that your shipping address is correct and complete when placing your order. storehunk.com is not responsible for undeliverable packages or additional shipping charges due to incorrect address information.
- If you need to change your shipping address, please contact us immediately at support@storehunk.com or +44 7878952328. We will do our best to accommodate changes before the order is dispatched.
7. Failed Deliveries and Return Shipments
- If a package is returned to us due to incorrect address information or because it was unclaimed, we will notify you. You may be responsible for any additional shipping fees to resend the package.
- storehunk.com is not responsible for lost or stolen packages that have been marked as “delivered” by the courier. Please ensure that someone is available to receive the delivery at the shipping address.
8. Damaged or Lost Packages
- If your order arrives damaged or is lost in transit, please contact us immediately at Support@storehunk.com. We will assist in resolving the issue, whether it involves replacing the item or processing a refund.
- Claims for damaged items must be reported within 48 hours of receiving the package. Please include photos of the damaged product and packaging for quicker resolution.
9. Shipping Delays
- While we strive to meet the delivery estimates, delays can occur due to external factors such as weather conditions, customs processing, or courier service issues. storehunk.com is not responsible for shipping delays that are beyond our control.
- If there is a significant delay in your shipment, we will notify you via email or phone.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please reach out to our customer support team:
Email: Support@Storehunk.com
Mobile: +44 7878952328
Business Address: 46 Holborn House, Du Cane Road, London W12 0TS, United Kingdom.
Business Name: Storehunk Ltd
