Introduction
At Storehunk.com, we want you to be completely satisfied with your purchase. If you are not entirely happy, our Return and Refund Policy outlines the terms under which you can return products and request refunds. Please read this policy carefully.
1. Returns Eligibility
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You can return items within 30 days of receiving your order.
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Items must be unused, in their original condition, and with all original packaging and tags attached.
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Proof of purchase (e.g., order number, receipt) must be provided to process the return.
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Certain products, such as perishable goods, custom orders, or sale items, may not be eligible for returns. Please check the product description for any specific return restrictions.
2. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team at Contact@storehunk.com with your order details and the reason for the return.
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Receive Return Instructions: Our team will provide you with return instructions, including the address to send the item(s) back.
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Package and Ship: Securely package the product, including all original packaging, and ship it to the address provided. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return transit.
3. Return Shipping Costs
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Customer Responsibility: Customers are responsible for covering the cost of return shipping, except in cases where the product was defective or incorrect.
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Damaged or Defective Products: If the item you received was damaged, defective, or incorrect, we will cover the cost of return shipping. Please contact us within 48 hours of receiving the product to report any issues.
4. Refund Process
Once we receive and inspect the returned product, we will notify you via email. If the return is approved, the refund will be processed within 7-10 business days to the original payment method. Please note:
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Shipping Fees: Original shipping fees are non-refundable.
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Restocking Fee: A restocking fee may apply to certain returns. If applicable, this will be communicated to you during the return process.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item following the above steps, and place a new order for the desired item.
6. Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Sale items or clearance items
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Custom or personalized products
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Perishable goods (e.g., food, plants)
7. Cancelling or Modifying an Order
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You can cancel or modify your order if it has not yet been processed or shipped. Please contact us as soon as possible at Contact@Storehunk.com or +44 07545094235.
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If the order has already been shipped, you will need to follow the standard return process.
8. Contact Us
For any questions, concerns, or assistance regarding returns and refunds, please contact our customer support team:
Business Name: Storehunk Ltd
Address: 46 Holborn House, Du Cane Road, London W12 0TS, United Kingdom.
Support Email: Contact@Storehunk.com
Mobile: +44 07545094235
